Exchange and Return Policy

Return & Exchange Policy


At The Light Step, customer satisfaction is our priority. We want you to feel confident when purchasing our footwear, whether it’s Sharqi (Arabic sandals), casual sandals, formal shoes, or sneakers.

Please read our policy carefully below.


Exchange Policy


We offer a 15-day exchange period from the date of delivery.

Exchange Conditions:

  • Exchanges are allowed for all sizes.
  • Only one free exchange per order is provided.
  • The item must be:
    • Unused
    • In original condition
    • In its original packaging (box must not be damaged)
    • Free from any signs of wear, scratches, sole marks, or odor
  • The product must not be altered in any way.

If the returned item does not meet these conditions, the exchange may be rejected.


Refund Policy


We offer free refunds within 15 days from the delivery date.

Refund Conditions:

  • Item must be unused and in original condition.
  • Original shoe box and packaging must be included.
  • Refund will be processed after inspection and approval.
  • Refund will be issued to the original payment method.
  • Processing time may take 5–10 business days, depending on your bank or payment provider.
  • For Cash on Delivery (COD) orders, valid bank details will be required.


How to Request an Exchange or Refund


You may initiate your request through the following channels:


📧 Email (Preferred): [email protected]


📱 WhatsApp: +966549664055


📸 Instagram:

www.instagram.com/thelightstep_official


🎵 TikTok:

https://www.tiktok.com/@thelightstep_official


While all channels are accepted, email is preferred as it allows us to review and process your request more efficiently.

Please Include the Following Details:

  • Order number
  • Full name
  • Contact number
  • Product name
  • Clear explanation of the issue
  • Clear photos of the product (especially in case of defect or damage)

Incomplete requests may delay processing.


Important Notes


  • Products returned without the original box may be considered non-sellable and may be rejected.
  • Worn, damaged, or used footwear cannot be refunded or exchanged.
  • Shipping time for exchanges depends on your location.
  • In case of manufacturing defects, please contact us immediately with clear photos.
  • Return requests made after 15 days from delivery will not be accepted.

We appreciate your trust in The Light Step and are committed to delivering high-quality footwear and reliable service.