Terms of Use

Welcome to The Light Step. By accessing or using our website, you agree to comply with the following Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By using this website, placing an order, or communicating with us through email, WhatsApp, Instagram, or TikTok, you agree to these terms and conditions.

If you do not agree, please discontinue use of the website.

2. Products

We sell footwear including:

• Sharqi (Arabic sandals)
• Casual sandals
• Formal shoes
• Sneakers

We strive to ensure product descriptions, images, and prices are accurate. However, minor variations in color or appearance may occur due to lighting or screen settings.

We reserve the right to update product details, pricing, or discontinue items without prior notice.

3. Orders & Payments

• All orders are subject to availability and confirmation.
• We reserve the right to cancel orders in cases of pricing errors, technical issues, or suspected fraudulent activity.
• Payments are processed securely via approved third-party payment providers.
• For Cash on Delivery (COD) orders, confirmation may be required before shipment.

4. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy (15-day period).

Products must be unused and in original packaging.

The Light Step reserves the right to refuse returns that do not meet the stated conditions.

5. Intellectual Property

All content on this website including logos, product images, text, branding, and graphics are the property of The Light Step and may not be copied, reproduced, or used without written permission.

6. Limitation of Liability

The Light Step shall not be liable for:

• Delays caused by shipping companies
• Indirect or incidental damages
• Misuse of products

Our liability is limited to the value of the purchased product.

7. Governing Law

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Privacy Policy

At The Light Step, we are committed to protecting your privacy and personal information.

1. Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Order history
• Payment details (processed securely by third-party providers)
• Communication history via email or social media
• Technical data such as IP address and browser type

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Confirm COD shipments
• Handle returns and refunds
• Respond to customer service inquiries
• Improve website performance
• Prevent fraud

We do not sell or rent your personal data.

3. Sharing of Information

We may share necessary data with:

• Shipping and logistics partners
• Payment processors
• Government authorities if legally required

4. Payment Security

We do not store full credit or debit card information.

Payments are processed securely via certified payment gateways.

5. Data Protection

We implement reasonable security measures to protect your personal data.

6. Your Rights

You may request:

• Access to your data
• Correction of inaccurate data
• Deletion of your data (where legally permitted)

Contact us at:

[email protected]

7. Updates

We reserve the right to modify these Terms & Privacy Policy at any time. Updates will be published on this page.