Contact us
We are here to assist you with product enquiries, sizing, orders, payments, deliveries, returns, exchanges, and general support for thelightstep.com.
For the clearest and most straightforward communication, we recommend contacting us by email. Email allows our team to review your request accurately and maintain a clear record of the conversation.
Customer Support
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973
Telegram: +966 54 214 0973
Instagram: @thelightstep_official
TikTok: @thelightstep_official
Website: thelightstep.com
Returns and Exchanges
To start a return or exchange, submit your request through our online Returns Portal:
Start a Return or Exchange:
https://thelightstep.com/apps/return_prime
Return and exchange requests must be submitted within seven calendar days from the date the order is delivered.
Please do not send a product back before your request has been reviewed and approved.
For technical issues with the Returns Portal or questions about an existing request, email:
Please include your order number and a clear description of the issue.
Customer-Support Hours
Saturday to Thursday: 9:00 AM–9:00 PM
Friday: Closed
Time zone: Saudi Arabia time
Messages received outside working hours will be reviewed during the next working period.
When Contacting Us About an Order
Please provide:
- Your order number
- Full name
- Registered mobile number
- Registered email address
- A clear explanation of your enquiry
For incorrect, damaged, defective, return, or exchange requests, please submit the request through the Returns Portal and upload clear photographs where requested.
Company Information
Trading name: The Light Step
Legal company name: Jazirah Al Ahdhiyah For Trading
Commercial Registration number: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973