Payment Information

The Light Step provides a wide range of secure and convenient payment options.

The payment methods available for your order will be displayed during checkout.

Accepted Payment Methods

Depending on device, order, eligibility, and provider availability, payment options may include:

  • Mada
  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • STC Pay
  • Tabby
  • Tamara
  • Other supported debit and credit cards
  • Other digital-wallet or payment options displayed at checkout
  • Cash on delivery, where available

Some payment methods may not be available for every customer, order, product, location, or device.

Card and Digital-Wallet Payments

By submitting a payment, you confirm that:

  • You are authorised to use the selected payment method.
  • The payment information provided is accurate.
  • Sufficient funds or credit are available.
  • The transaction is not fraudulent or unauthorised.

Payments may be securely processed through authorised banks, payment gateways, card networks, digital-wallet providers, and instalment-payment providers.

The Light Step generally does not directly receive or store your complete card number or security code when the transaction is handled by an authorised payment provider.

Tabby and Tamara

Tabby and Tamara may allow eligible customers to divide their purchase into instalments.

Approval, available instalment plans, payment schedules, limits, late-payment rules, and customer eligibility are determined by the relevant provider.

The Light Step cannot approve or override a decision made by Tabby or Tamara.

Cash on Delivery

Where cash on delivery is available:

  • An additional service fee may apply.
  • The applicable fee will be displayed during checkout.
  • A valid mobile number and complete delivery address are required.
  • We may contact you to verify the order before dispatch.
  • Orders that cannot be confirmed may be delayed or cancelled.

Repeated refusal or non-collection of confirmed cash-on-delivery orders may result in cash-on-delivery access being restricted.

Payment Failures

A payment may be unsuccessful because of:

  • Incorrect card information
  • Insufficient funds
  • Bank restrictions
  • Security verification requirements
  • Payment-provider interruption
  • Digital-wallet errors
  • Technical issues

Please try another available payment method or contact your bank or payment provider.

Refunds

Approved refunds are submitted through the applicable refund method.

Refund processing time may depend on the customer’s:

  • Bank
  • Card issuer
  • Payment gateway
  • Digital-wallet provider
  • Tabby or Tamara account
  • Other payment provider

Cash-on-delivery refunds may require valid bank-account information from the customer.

Prices and VAT

All prices shown to customers are in Saudi riyals and include applicable VAT unless clearly stated otherwise.

Any delivery charge, cash-on-delivery fee, or other applicable amount will be displayed before the order is completed.

For payment assistance, contact:

Email: support@thelightstep.com
WhatsApp: +966 54 214 0973

Email is our preferred method because it provides a clear record of the enquiry.