Last updated: 2 August 2026

Welcome to The Light Step. These Terms and Conditions govern your access to and use of thelightstep.com and any purchases made through our online store.

By accessing the website, creating an account, placing an order, or using our services, you confirm that you have read and agreed to these Terms and Conditions, together with our Privacy Policy, Returns and Exchanges Policy, Shipping and Delivery Policy, and Payment Information.

1. Business Information

The website is operated by:

Trading name: The Light Step
Legal company name: Jazirah Al Ahdhiyah For Trading
Commercial Registration number: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973

2. Eligibility

By using the website, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not interfere with the website’s security or operation.
• You will not attempt to access another customer’s information or account.

Customers who are not legally capable of entering into a contract should use the website only with the involvement of a parent or legal guardian.

3. Product Information

We make reasonable efforts to display product information accurately, including:

• Product photographs
• Descriptions
• Materials
• Sizes
• Colours
• Prices
• Availability

However:

• Colours may appear slightly different because of photography, lighting, and screen settings.
• Measurements may be approximate.
• Handmade, embroidered, woven, or naturally finished products may have minor variations.
• Packaging may be updated without changing the main product.
• Sizing may vary between brands, models, and manufacturers.

Customers should review all product information and sizing guidance before placing an order.

4. Product Availability

All products are subject to availability.

Adding a product to the shopping cart does not reserve it.

If an ordered product becomes unavailable, we may:

• Contact the customer with an alternative
• Remove and refund the unavailable product
• Cancel and refund the affected order

We will not substitute a product without customer approval.

5. Prices and VAT

All prices are displayed in Saudi riyals unless otherwise stated.

Consumer-facing prices include applicable VAT unless clearly indicated otherwise.

Delivery charges, cash-on-delivery fees, and other applicable charges are displayed before checkout is completed.

Prices and promotional offers may be changed at any time. Changes normally do not affect orders already accepted.

6. Pricing and Technical Errors

Pricing, description, discount, inventory, or technical errors may occasionally occur.

Where an obvious error is identified, we may contact the customer before processing the order.

The customer may choose to:

• Continue with the corrected information or price
• Cancel the affected product or order

We may cancel an order resulting from an obvious pricing, discount, inventory, or system error. Any amount collected for the cancelled product will be refunded.

7. Orders

Submitting an order represents an offer to purchase the selected products.

An automatic order confirmation confirms that the order has been received. It does not necessarily mean that the order has been finally accepted or dispatched.

An order is generally accepted after it has been reviewed and processed.

8. Order Cancellation by The Light Step

We may hold, reject, or cancel an order where:

• The product is unavailable.
• Payment cannot be approved.
• Customer information is incomplete.
• The address is invalid or unsupported.
• The order appears fraudulent or unauthorised.
• There is an obvious pricing or technical error.
• Requested verification is not provided.
• The order breaches these Terms.
• The customer repeatedly refuses confirmed orders.

Where payment has already been collected, the applicable refund will be submitted.

9. Customer Information

Customers must provide accurate:

• Name
• Mobile number
• Email address
• Delivery address
• City and district
• Building and street information
• Postal or national-address information where applicable

The Light Step is not responsible for delays or failed delivery caused by inaccurate or incomplete customer information.

10. Payment

Available payment methods are displayed during checkout and may include:

• Mada
• Visa
• Mastercard
• American Express
• Apple Pay
• STC Pay
• Tabby
• Tamara
• Cash on delivery
• Other available payment methods

Availability may depend on the order, device, customer eligibility, location, and payment provider.

By submitting payment information, the customer confirms that they are authorised to use the selected payment method.

11. Cash on Delivery

Where cash on delivery is available, a SAR 15 service fee may apply.

Cash-on-delivery orders may be verified before dispatch.

Cash on delivery may be restricted for customers who repeatedly refuse or fail to receive confirmed orders.

12. Order Changes and Cancellations

Customers should contact us as soon as possible to request an order change or cancellation.

We cannot guarantee changes or cancellations after an order has been:

• Processed
• Packed
• Assigned to a courier
• Handed to a courier
• Dispatched

Once dispatched, the customer may need to receive the order and follow the official return procedure.

13. Shipping and Delivery

Delivery periods are estimates and may be affected by:

• Destination
• Courier operations
• Public holidays
• Promotions
• Weather
• Transport disruption
• Incorrect addresses
• Customer unavailability
• Events outside our reasonable control

A delivery delay does not automatically mean that an order is lost or cancelled.

14. Returns, Exchanges, and Refunds

Customers may request a return or exchange within seven calendar days from the date the order is delivered, subject to our Returns and Exchanges Policy.

All requests must be submitted through our official Returns Portal:

https://thelightstep.com/apps/return_prime

Submitting a request does not automatically mean that the return or exchange has been approved.

Customers must wait for approval and return instructions before sending the product.

Returned products must generally be:

• Unused
• Unworn
• Clean
• Complete
• In their original condition
• Returned with original packaging, tags, and accessories

Returned products will be inspected before a refund or exchange is confirmed.

Products sent without approval or outside the Returns Portal process may be rejected or delayed.

15. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated period.
• May be limited to selected products or customers.
• May require a minimum purchase value.
• Cannot normally be exchanged for cash.
• Cannot be added after an order is completed.
• May not be combined unless expressly permitted.
• May be cancelled where used fraudulently or because of an obvious technical error.

Where a returned product causes an order to no longer qualify for a promotion, the refund may be recalculated according to the valid promotional terms.

16. Product Reviews and Customer Content

Customer reviews, photographs, and comments must:

• Be based on genuine experience.
• Be accurate to the customer’s knowledge.
• Not infringe another person’s rights.
• Not contain unlawful, abusive, or misleading content.
• Not include spam or harmful software.

We may remove content that breaches these requirements.

17. Intellectual Property

The website and its content, including its name, logos, photographs, text, graphics, videos, and design, are owned by or licensed to Jazirah Al Ahdhiyah For Trading.

Website content may not be copied, republished, sold, modified, or used commercially without written permission.

18. Prohibited Activities

Customers must not:

• Use the website fraudulently or unlawfully.
• Place false or intentionally uncollectable orders.
• Use unauthorised payment methods.
• Attempt to access another person’s account.
• Introduce viruses or malicious code.
• Interfere with website security.
• Abuse promotions, refunds, returns, or payment disputes.
• Submit false damage or return claims.
• Return a different product from the one supplied.
• Copy website content without authorisation.

19. Third-Party Services

Our website may use third-party services including:

• Shopify
• Payment providers
• Tabby
• Tamara
• Courier companies
• Return Prime
• Analytics providers
• Advertising platforms
• Customer-support applications
• Social-media platforms

These third parties may have their own terms and privacy policies.

20. Privacy

Personal information is collected and processed according to our Privacy Policy and applicable requirements.

21. Limitation of Liability

To the maximum extent permitted by law, The Light Step and Jazirah Al Ahdhiyah For Trading are not responsible for indirect or consequential loss caused solely by:

• Website interruption
• Customer device or internet problems
• Third-party payment interruption
• Courier interruption outside our reasonable control
• Incorrect information supplied by the customer
• Customer failure to protect account information
• Events outside our reasonable control

Nothing in these Terms excludes any right or liability that cannot legally be excluded.

22. Force Majeure

We will not be considered in breach where a delay or failure results from circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruption
• Government action
• Telecommunications failure
• Public emergencies
• Labour disruption
• War or civil disturbance
• Major courier, hosting, or payment-network failures

23. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on the website with a revised update date.

Updated Terms normally apply to future use and future orders.

24. Governing Law

These Terms and purchases made through thelightstep.com are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Customers are encouraged to contact us first so that we can attempt to resolve any issue directly.

Nothing in these Terms prevents a customer from exercising a mandatory legal right or contacting a competent authority.

25. Contact Information

The Light Step
Operated by Jazirah Al Ahdhiyah For Trading

Commercial Registration: 4030201099
VAT registration number: 311333372400003
Address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973

Customer-support hours:
Saturday to Thursday: 9:00 AM–9:00 PM
Friday: Closed
Saudi Arabia time